After several years of working as a team manager, Samir Belhadj realised that most of his leadership style had been based on intuition and personal experience. While that approach had served him well, he wanted to build a stronger theoretical foundation.

‘I joined the Conflict Management masterclass because I wanted to better understand human behaviour, team dynamics and the origins of conflict. Not just what happens in teams, but why it happens.’

A professional, warm and personal environment

Studying at the Amsterdam Business School was a great experience. The environment felt professional, but also warm and personal.

‘That made it easy to learn, ask questions and connect with both professors and fellow participants. The atmosphere encouraged open discussion and active engagement.’

Understanding team dynamics

Throughout the masterclass, Samir developed a much deeper understanding of different personality types, how they interact and what often drives conflict in a team.

‘I also gained valuable insights I did not expect going in, especially around negotiation strategies and practical techniques that I can immediately apply in my daily work.’

One of the biggest highlights was professor Dr Richard Ronay.

‘His teaching style was inspiring: strong theoretical content, engaging exercises and excellent interaction with the group. He created a learning environment that was both challenging and enjoyable.’

The opportunity to exchange ideas with participants from diverse professional backgrounds also added to the experience.

‘Hearing different perspectives on leadership and conflict resolution made the experience even richer.’

Insights that make a difference

For managers or team leaders who are considering this programme, Samir would highly recommend the masterclass.

‘If you work closely with people and want to better understand behaviour, communication and conflict, and improve how you lead, this masterclass offers insights that truly make a difference. Overall, it was an enriching and inspiring experience, both professionally and personally.’