Important facts and dates
|• Tuition: €1,950*|
|• Duration: 2 days||• Language: English|
|• Next start date: 25 March 2024||• Type: masterclass|
|• Lectures: 09:00 – 17:00||• Location: Roeterseiland campus|
*UvA alumni receive a 10% discount. Fees are VAT-exempt.
This masterclass is intended for working professionals who seek to improve their conflict management skills. Think of employees who are struggling with colleagues, managers who have to address team-level conflict, or leaders who need to deliver difficult information. The ability to systematically manage conflict with confidence is relevant for all industries and role descriptions.
Reach out to us, so we can give you more insight into this masterclass. We respond within 2 business days.
What will you learn?
- Identifying common conflict sources and understanding their origins.
- Using interest-based approaches to prevent future conflicts.
- Managing emotions and enhancing your emotional intelligence.
- Improving communication skills for better understanding and assertiveness without confrontation.
Dr. Richard Ronay
Dr. Richard Ronay is an Associate Professor at the Amsterdam Business School. He draws on 30 years of international teaching experience in psychology, negotiation, and conflict management. He engages students with interactive learning, winning the Lecturer Trophy annually since 2019. Beyond teaching, he contributes to the European Negotiation Hub and advises private and government entities on negotiation and conflict matters.
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