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Conflict Management

Conflict is a natural part of personal and professional life. Learn to manage it effectively in our 2-day masterclass. We will explore common sources of conflict, as well as barriers (and gateways) to conflict resolution. You will gain practical knowledge and hands-on experience that will ultimately reduce your time spent managing conflicts.

Important facts and dates

•    Tuition: €1,950*  
•    Duration: 2 days •    Language: English 
•    Next start date: 25 March 2024 •    Type: masterclass 
•    Lectures: 09:00 – 17:00  •    Location: Roeterseiland campus

*UvA alumni receive a 10% discount. Fees are VAT-exempt.

Why join this masterclass?

Practical skill development

Learn to navigate conflicts with confidence through hands-on experiences.

Expert instruction

Benefit from Dr. Richard Ronay's wealth of knowledge and dynamic teaching style.

Tailored for professionals

Tailored to empower employees, managers, and leaders in various industries.

Improve efficiency and time management

Improve organisational efficiency by reducing time spent managing conflicts.

For whom?

This masterclass is intended for working professionals who seek to improve their conflict management skills. Think of employees who are struggling with colleagues, managers who have to address team-level conflict, or leaders who need to deliver difficult information. The ability to systematically manage conflict with confidence is relevant for all industries and role descriptions.

Need help?

Reach out to us, so we can give you more insight into this masterclass. We respond within 2 business days.

Jannice Daha LLM
T: +31 (0)20 525 6134

What will you learn?

  1. Identifying common conflict sources and understanding their origins.
  2. Using interest-based approaches to prevent future conflicts.
  3. Managing emotions and enhancing your emotional intelligence.
  4. Improving communication skills for better understanding and assertiveness without confrontation.

Teaching staff

Dr. Richard Ronay

Dr. Richard Ronay is an Associate Professor at the Amsterdam Business School. He draws on 30 years of international teaching experience in psychology, negotiation, and conflict management. He engages students with interactive learning, winning the Lecturer Trophy annually since 2019. Beyond teaching, he contributes to the European Negotiation Hub and advises private and government entities on negotiation and conflict matters.

Dr. R.D. (Richard) Ronay

Faculty of Economics and Business

Sectie Leadership & Management

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Facts & Figures
Degree programme
Part-time, short-term, module
Language of instruction
Starts in
March, October
Roeterseiland campus