For best experience please turn on javascript and use a modern browser!
You are using a browser that is no longer supported by Microsoft. Please upgrade your browser. The site may not present itself correctly if you continue browsing.

Pim den Hertog

Managing service innovation: firm-level dynamic capabilities and policy options

Service innovations are ubiquitous and do affect our social and business lives intensively. This PhD thesis deals with the switch from a goods and manufacturing dominant to a services-dominant innovation paradigm at both firm and policy-level. We assess the partly idiosyncratic character of service innovation, the organizational routines for managing service innovation at firm level and develop a rationale for and systemic perspective on service innovation policies.