For best experience please turn on javascript and use a modern browser!
You are using a browser that is no longer supported by Microsoft. Please upgrade your browser. The site may not present itself correctly if you continue browsing.

Summary

The objective of this research is to develop an appropriate set of methods, tools and techniques that can be used to automatically discover the root cause of value leaks and service imperfections in ICT-enabled business processes. A second objective is for these methods, tools and techniques to provide accurate and reliable guidance information for ICT-enabled business process improvement as defined as increases in productivity and/or quality.