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Edward Peters

Discovering value leaks and service imperfections in business processes


The objective of this research is to develop an appropriate set of methods, tools and techniques that can be used to automatically discover the root cause of value leaks and service imperfections in ICT-enabled business processes. A second objective is for these methods, tools and techniques to provide accurate and reliable guidance information for ICT-enabled business process improvement as defined as increases in productivity and/or quality.