For best experience please turn on javascript and use a modern browser!
You are using a browser that is no longer supported by Microsoft. Please upgrade your browser. The site may not present itself correctly if you continue browsing.
Discovering value leaks and service imperfections in business processes
Summary
The objective of this research is to develop an appropriate set of methods, tools and techniques that can be used to automatically discover the root cause of value leaks and service imperfections in ICT-enabled business processes. A second objective is for these methods, tools and techniques to provide accurate and reliable guidance information for ICT-enabled business process improvement as defined as increases in productivity and/or quality.
The UvA uses cookies to ensure the basic functionality of the site and for statistical and optimisation purposes. Cookies are also placed to display third-party content and for marketing purposes. Click 'Accept all cookies' to consent to the placement of all cookies, or choose 'Decline' to only accept functional and analytical cookies. Also read the UvA Privacy statement.