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Research

Section Business Analytics
  • 2024 and forthcoming

    Abhishek, V., Lameijer, B.A., Chakraborty, A., Antony, J. & Moormann, J. (2023). Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance. Forthcoming in International Journal of Quality & Reliability Management.

    Antony, J., Sony, M., Lameijer, B.A., Bhat, S., Jayaraman, R. & Gutierrez, L. (2024). Towards a design science research (DSR) methodology for operational excellence (OPEX) initiatives. Forthcoming in The TQM Journal.

    Banjac, G., Zhen, J., Hertog, D. den & Lygeros, J. (2024). Improving Tractability of Real-Time Control Schemes via Simplified S-Lemma. Forthcoming in IEEE Transactions on Automatic Control.

    Bertsimas, D., Eikelder, S.C.M. ten, Hertog D. den et al. (2024). Pareto Adaptive Robust Optimality via a Fourier–Motzkin Elimination lens. Forthcoming in Mathematical Programming

    Bladt, D., Capelleveen, G. van & Murat Yazan, D. (2024). The influence of greenwashing practices on brand attitude: A multidimensional consumer analysis in Germany. Forthcoming in Business Strategy and the Environment, 33, (2), 597-625.

    Chan, K.M.D., Duivenvoorden, R., Flache  A. & Mandjes, M. (2024). A relative approach to opinion formation. Forthcoming in The Journal of Mathematical Sociology, 48, (1).

    Fajemisin, A.O., Maragno, D. & Hertog, D. den (2024). Optimization with constraint learning: A framework and survey. Forthcoming in European Journal of Operational Research.

    Groenen, I., Rudinac, S. & Worring, M. (2024). PanorAMS: Automatic Annotation for Detecting Objects in Urban Context. Forthcoming in IEEE Transactions on Multimedia, 26, 1281-1294.

    Hertog, D. den (2024). Leveraging AI for Natural Disaster Management: Takeaways From The Moroccan Earthquake. Forthcoming in NeurIPS.

    Hertog, D. den, Pauphilet, J. & Soali, M.Y. (2024). Minkowski Centers via Robust Optimization: Computation and Applications. Forthcoming in Operations Research.

    Khan, O.S., Zhu, H., Sharma, U., Kanoulas, E., Rudinac, S. & Jónsson, B.Þ. (2024). Exquisitor at the Video Browser Showdown 2024: Relevance Feedback Meets Conversational Search. Forthcoming in International Conference on Multimedia Modeling, 347-355.

    Kuiper, A. & Goedhart, R. (2024). Optimized control charts using indifference regions. Forthcoming in Quality Engineering.

    Lameijer, B.A., Mast, J. de & Antony, J. (2024). How to publish operational excellence case studies in the IJLSS: a viewpoint article. Forthcoming in International Journal of Lean Six Sigma.

    Lee, R.H. & Kuiper, A. (2024). Optimal sequencing using a scheduling heuristic. Forthcoming in Computers & Operations Research, 161.

    Li, J., Osseyran, A., Hekster, R., Rudinac, S., Codreanu, V. & Podareanu, D. (2024). Improving the speed and quality of cancer segmentation using lower resolution pathology images. Forthcoming in Multimedia Tools and Applications, 83, (4), 11999-12015. 

    Maged, A. & Zwetsloot, I. (2024). Anomaly Detection via Real-Time Monitoring of High-Dimensional Event Data. Forthcoming in IEEE Transactions on Industrial Informatics.

    Mahes, R., Mandjes, M. & Boon, M. (2024). Adaptive appointment scheduling with periodic updates. Forthcoming in Computers & Operations Research.

    Mahes, R., Mandjes, M., Boon, M. & Taylor, P. (2024). Adaptive scheduling in service systems: A Dynamic programming approach. Forthcoming in European Journal of Operational Research.

    Maragno, D., Kurtz, J., Röber, T.E., Goedhart, R., Birbil, Ş.I. & Hertog, D. den (2024). Finding regions of counterfactual explanations via robust optimization. Forthcoming in INFORMS Journal on Computing.

    Maragno, D., Wiberg, H., Bertsimas, D., Birbil, Ş.İ., Hertog, D. den & Fajemisin, A.O. (2024). Mixed-Integer Optimization with Constraint Learning. Forthcoming in Operations Research.

    Maragno, D., Buti, G., Birbil, İ., Liao, Z., Bortfeld, T. R., den Hertog, D. & Ajdari, A. (2024). Embedding machine learning based toxicity models within radiotherapy treatment plan optimization. Forthcoming in Physics in Medicine & Biology.

    Sharma, U., Rudinac, S., Demmers, J., Dolen, W.M. van & Worring, M. (2024). Greenscreen: A multimodal dataset for detecting corporate greenwashing in the wild. Forthcoming in MultiMedia Modeling.

    Siegel, R., Antony, J., Govindan, K., Garza-Reyes, J.A., Lameijer, B.A. & Samadhiya, A. (2024). A framework for the systematic implementation of Green-Lean and sustainability in SMEs. Forthcoming in Production Planning & Control, 35, (1).

    Stackelberg, P von, Goedhart, R., Birbil, Ş.İ. & Does, R.J.M.M. (2024). Comparison of threshold tuning methods for predictive monitoring. Forthcomging in Quality and Reliability Engineering International, 40, (1), 499-512.

    Vashishth, A., Lameijer, B.A., Chakraborty, A., Antony, J. & Moormann, J. (2024). Implementing Lean Six Sigma in financial services: The effect of motivations, selected methods and challenges on LSS program-and organizational performance. Forthcoming in International Journal of Quality & Reliability Management, 41, (2), 509-531.

    Wang, S., Shen, J., Efthymiou, A., Rudinac, S., Kackovic, M., Wijnberg, N.M. & Worring, M. (2024). Prototype-Enhanced Hypergraph Learning for Heterogeneous Information Networks. Forthcoming in MultiMedia Modeling, 462-476.

    Wang, Z. & Zwetsloot, I. (2024). IEEE Transactions on Industrial Informatics. Forthcoming in IEEE Access.

  • 2023

    Assen, M.F. van & Lameijer, B.A. (2023). The service concept–a missing link in lean for services. Total Quality Management & Business Excellence, 34, (15), 2027–2045.

    Bertsimas, D., Hertog, D. den, Pauphilet, J. & Zhen, J. (2023). Robust convex optimization: A new perspective that unifies and extends. Mathematical Programming, 200, 877–918.

    Boxma, O. & Mandjes, M. (2023). A decomposition for Lévy processes inspected at Poisson moments. Journal of Applied Probability, 60, (2), 557-569.

    Braunsteins, P., Hollander, F. den & Mandjes, M. (2023). A sample-path large deviation principle for dynamic Erdős–Rényi random graphs. The Annals of Applied Probability, 33, (4), 3278-3320.

    Butterwick, T., Kheiri, A., Lulli, G., Gromicho, J. & Kreeft, J. (2023). Application of selection hyper-heuristics to the simultaneous optimisation of turbines and cabling within an offshore windfarm. Renewable Energy, 208, 1-16.

    Capelleveen, G. van, Vegter, D., Olthaar, M. & Hillegersberg, J. van (2023). The anatomy of a passport for the circular economy: a conceptual definition, vision and structured literature review. Resources, Conservation & Recycling Advances, 17, 200131.

    Ghosh, M., Kuiper, A., Mahes, R. & Maragno, D. (2023). Learn global and optimize local: A data-driven methodology for last-mile routing. Computers & Operations Research, 159, 106312.

    Goerigk, M. & Kurtz, J. (2023). Data-driven robust optimization using deep neural networks. Computers & Operations Research, 151, 106087.

    Ho, T.C.E. & Zwetsloot, I. (2023). Precision of CSLT measurement system for defect detection in bored piles. Quality Engineering, 35, (2), 353-363.

    Hoheisel, R., Capelleveen, G. van, Sarmah, D.K. & Junger, M. (2023). The development of phishing during the COVID-19 pandemic: An analysis of over 1100 targeted domains. Computers & Security, 128, 103158.

    Huth, K.B.S., Ron, J. de, Goudriaan, A.E., Luigjes, J., Mohammadi, R., Holst, R.J. van, Wagenmakers, E.-J. & Maarten Marsman, M. (2023). Tutorial: Bayesian Analysis of Cross-Sectional Networks: A Tutorial in R and JASP. Advances in Methods and Practices in Psychological Science, 6, (4), October.

    Karaca, U., Birbil, S.I., Aydin, N. & Sagol, G. (2023). Masking primal and dual models for data privacy in network revenue management. European Journal of Operational Research, 308, (2), 818-831.

    Kella, O. & Mandjes, M. (2023). From reflected Lévy processes to stochastically monotone Markov processes via generalized inverses and supermodularity. Journal of Applied Probability, 60, (1), 68-84.

    Klopper, J., Kalgovas, B., Borgman, H. & Benlian, A. (2023). Digital Business Strategy Implementation: Investigating the Use of Managerial Actions by the Leadership Team. Proceedings of the 56th Annual Hawaii International Conference on System Sciences, Computer Society Press.

    Kuiper, A., Mandjes, M., Mast, J. de & Brokkelkamp, R. (2023). A flexible and optimal approach for appointment scheduling in healthcare. Decision Sciences, 54, (1), 85­100.

    Lai, W.F. & Zwetsloot, I. (2023). A data‐driven ensemble ranking system of production quality across manufacturers—A case study for risk assessment in the solar industry. Quality and Reliability Engineering International, 39, (2), 565-574.

    Lameijer, B.A., Tan, I. & Sohal, A. (2023). Implementing process mining for improved understanding, control and monitoring of outsourced business processes in services. Proceedings of the 30th EurOMA Conference. Leuven, Belgium.

    Lameijer, B.A., Vries, E.S.L. de, Antony, J., Garza-Reyes, J.A., Sony, M. (2023). The implementation of Lean Six Sigma for the optimization of Robotic Process Automation systems in financial service operations. Proceedings of the 9th International Conference on Lean Six Sigma. Newcastle, UK.

    Mast, J. de, Steiner, S.H., Nuijten, W. & Kapitan, D. (2023). Analytical problem solving based on causal, correlational and deductive models. The American Statistician, 77, (1), 51-61.

    Mohammadi, R., Massam, H. & Letac, G. (2023). Accelerating Bayesian Structure Learning in Sparse Gaussian Graphical Models. Journal of the American Statistical Association, 118, 542, 1345–1358.

    Qiu, Z., Olberg, S., Hertog, D. den, Adjari, A., Bortfeld, T. & Pursley, J. (2023). Online adaptive planning methods for intensity-modulated radiotherapy. Physics in Medicine & Biology, 68, (10).

    Ravner, L., Inoue, Y. & Mandjes, M. (2023). Estimating customer impatience in a service system with balking. Stochastic Systems, 13, (2), 181-319.

    Ruiter, F.J.C.T., de, Zhen, J. & Hertog, D. den (2023). Technical Note - Dual Approach for Two-Stage Robust Nonlinear Optimization. Operations Research, 71, (5), 1441-1924.

    Selvi, A., Hertog, D. den & Wiesemann, W. (2023). A Reformulation-Linearization Technique for Optimization over Simplices. Mathematical Programming, 197, (1), 427-447.

    Sukel, M., Rudinac, S. & Worring, M. (2023). GIGO, Garbage in, Garbage out: An Urban Garbage Classification Dataset. MultiMedia Modeling, Lecture Notes in Computer Science, 13833, 527-538.

    Wang, Z., Goedhart, R. & Zwetsloot, I. (2023). Monitoring high-dimensional heteroscedastic processes using rank-based EWMA methods. Computers & Industrial Engineering, 184, 109544.

    Zwetsloot, I., Mahmood, T., Taiwo, F.N. & Wang, Z. (2023). A real‐time monitoring approach for bivariate event data. Applied Stochastic Models in Business and Industry, 39, (6), 789-817.

  • 2022

    Amrit, C., Besten, M.D., Capiluppi, A. & Robles, G. (2022). Guest Editorial: Collaboration and Innovation Dynamics in Software Ecosystems. IEEE Transactions on Engineering Management, 69, (6), 3584-3588.

    Anderson-Cook, C. & Lu, L. & Mast, J. de et al. (2022). Statistical Engineering - Part 1: Past and Present. Quality Engineering, 34, (4), 426-445.

    Anderson-Cook, C., Lu, L. & Mast, J. de et al. (2022). Statistical Engineering - Part 2: Future. Quality Engineering, 34, (4), 446–467.

    Bright, J., Marchal, N., Ganesh, B. & Rudinac, S. (2022). How Do Individuals in a Radical Echo Chamber React to Opposing Views? Evidence from a Content Analysis of Stormfront. Human Communication Research, 48, (1), 116-146.

    Chen, Z., Zhao, X., Liao, J., Li, X. & Kanoulas, E. (2022). Temporal knowledge graph question answering via subgraph reasoning. Knowledge-Based Systems, 251, 109134.

    Dekker, R., Koot, P., Birbil, S.I. & Embden Andres, M. van (2022). Co-designing algorithms for governance: Ensuring responsible and accountable algorithmic management of refugee camp supplies. Big Data & Society, 9, (1), 1-15.

    Delsing, G.A., Mandjes, M., Spreij, P.J.C. & Winands, E.M.M. (2022). On capital allocation for a risk measure derived from ruin theory. Insurance: Mathematics and Economics, 104, 76-98.

    Eekelen, W., Hertog, D. den & Leeuwaarden, J.S.H. van (2022). MAD dispersion measure makes extremal queue analysis simple. INFORMS Journal on Computing, 34, (4), 1681-1692.

    Eikelder, S. ten, Ajdari, A., Bortfeld, T. & Hertog, D. den (2022). Adjustable robust treatment-length optimization in radiation therapy. Optimization and Engineering, 23, 1949–1986.

    Goedhart, R. & Woodall, W.H. (2022). Monitoring proportions with two components of common cause variation. Journal of Quality Technology, 54, (3), 324-337.

    Gunst, M. de, Mandjes, M. & Sollie, B. (2022). Statistical inference for a Quasi Birth- Death model of RNA transcription. BMC Bioinformatics, 23, 105.

    Gutierrez, L., Lameijer, B.A., Anand, G., Antony, J. & Sunder M.V. (2022). Beyond efficiency: the role of lean practices and cultures in developing dynamic capabilities microfoundations. International Journal of Operations and Production Management, 42, (13), 506-536.

    Heemskerk, M., Mandjes, M. & Mathijsen, B. (2022). Staffing for many-server systems facing non-standard arrival processes. European Journal of Operational Research, 296, 900-913.

    Heijink, A., Heuvel, J. van den & Schoonhoven, M. (2022). Increasing efficiency in healthcare: a showcase in an orthopedic outpatient clincic. International Journal of Lean Six Sigma, 13, (1), 33-45.

    Hertog, D. den & Leeuwaarden, J.S.H. van (2022). MAD dispersion measure makes extremal queue analysis simple. INFORMS Journal on Computing, 34, (3), 1305-1840.

    Huberts, L.C.E., Does, R.J.M.M., Ravesteijn, B. & Lokkerbol, J. (2022). Predictive monitoring using machine learning algorithms and a real-life example on schizophrenia. Quality Reliability Engineering International, 38, (3), 1157-1537.

    Huberts, L.C., Goedhart, R. & Does, R.J. (2022). Improved control chart performance using cautious parameter learning. Computers & Industrial Engineering169, 108185.

    Huberts, L.C.E., Schoonhoven, M. & Does, R.J.M.M. (2022). Monitoring student progress: A case study to predict student success or failure. Journal of Quality Technology, 54, (2), 127-143.

    Kreveld, L., Mandjes, M. & Dorsman, J. (2022). Extreme value analysis for a Markov additive process driven by a non-irreducible background chain. Stochastic Systems, 12, (3), 227-317.

    Kuiper, A. & Lee, R.H. (2022). Appointment scheduling for multiple servers. Management Science, 68, (10), 6065-7791.

    Kuiper, A., Lee, R.H., van Ham, V.J. & Does, R.J. (2022). A reconsideration of Lean Six Sigma in healthcare after the COVID-19 crisis. E-pub ahead of print. International Journal of Lean Six Sigma, 13, (1), 101-117.

    Kuru, N., Birbil, S.I., Gurbuzbalaban, M. & Yildirim, S. (2022). Differentially private accelerated optimization algorithm. SIAM Journal on Optimization, 32, (2), 795-821.

    Lameijer, B.A. & Does, R.J.M.M. (2022). Guest editorial Special Issue International Journal of Lean Six Sigma: Operational Excellence in the Netherlands. International Journal of Lean Six Sigma, 13, (1), 1-7.

    Lameijer, B.A., Antony, J., Borgman, H.P. & Linderman, K. (2022). Process improvement project failure: a systematic literature review and future research agenda. International Journal of Lean Six Sigma, 13, (1), 8-32.

    Levering, N., Boon, M., Mandjes, M. & Núñez Queija, R. (2022). A framework for efficient dynamic routing under stochastically varying conditions. Transportation Research Part B, 160, 97-124.

    Mandjes, M. (2022). Introductory editorial. Queueing Systems, 100, 5-6.

    Mandjes, M. (2022). Multivariate M/G/1 systems with coupled input and parallel service. Queueing Systems, 100, 309-311.

    Mandjes, M. & Sollie, B. (2022). A numerical approach to evaluating the transient distribution of a quasi birth-death process. Methodology and Computing in Applied Probability, 24, 1693-1715.

    Marandi, A., Ben-Tal, A., Hertog, D. den & Melenberg, B. (2022). Extending the scope of robust quadratic optimization. INFORMS Journal on Computing, 34, (1), 211-226.

    Mast, J. de, Lameijer, B., Linderman, K. & Ven, A. van de (2022). Exploring the process of management system implementation: A case of six sigma. International Journal of Operations and Production Management, 42, (13), 1-24.

    Molinari, A. & Kanoulas, E. (2022). Transferring knowledge between topics in systematic reviews. Intelligent Systems with Applications, 16, 200150.

    Peeters, Y., Boer, A. den & Mandjes, M. (2022). Continuous assortment optimization with logit choice probabilities under incomplete information. Operations Research, 70, (3), 1613-1628.

    Roos, E., Brekelmans, R., Eekelen, W. van, Hertog, D. den & Leeuwaarden, J. van (2022). Tight tail probability bounds for distribution-free decision making. European Journal on Operational Research, 299, (3), 931-944.

    Saadatmand, S., Salimifard, K., Mohammadi, R., Kuiper, A., Marzban, M. & Farhadi, A. (2022). Using machine learning in prediction of ICU admission, mortality, and length of stay in the early stage of admission of COVID-19 patients. Annals of Operations Research, 1-29.

    Selvi, A., Ben-Tal A., Brekelmans, R. & Hertog, D. den (2022). Convex maximization via adjustable robust optimization. INFORMS Journal on Computing, 34, (4), 2091-2105.

    Storm, P.J., Mandjes, M. & Arem, B. van (2022). Efficient evaluation of stochastic traffic flow models using Gaussian process approximation. Transportation Research Part B, 164, 126-144.

    Wemelsfelder, M.L, Hertog, D. den, Wisman, O., Ihalainen, J. & Janssen, M.P. (2022). Determining optimal locations for blood distribution centers. Transfusion, 62, (12), 2515-2524.

    Yuan, S., Roover, K. de & Deun, K. van (2023). Simultaneous clustering and variable selection: A novel algorithm and model selection procedure. Forthcoming in Behavior Research Methods, 1-18.

    Zhang, S., Frenk, J.B.G. & Gromicho, J. (2022). Quasiconvex functions: how to separate, if you must! Studia Universitatis Babeş-Bolyai Mathematica, 67, (1), 105-128.

    Zhen, J., Marandi, A., Hertog, D. den & Vandenberghe, L. (2022). Disjoint bilinear programming: a two-stage robust optimization perspective. INFORMS Journal on Computing, 34, (5), 2410-2427.

    Zhen, J., Ruiter, F.J.C.T. de, Roos, E. & Hertog, D. den (2022). Robust optimization for models with uncertain SOC and SDP constraints. INFORMS Journal on Computing, 34, (1), 196-210.

  • 2021

    Abdi, A. & Amrit, C. (2021). A review of travel and arrival-time prediction methods on road networks: classification, challenges and opportunities. PeerJ Computer Science, 7, e689.

    Bertsimas, D., Hertog, D. den & Pauphilet, J. (2021). Probabilistic guarantees in Robust Optimization: a general methodology. SIAM Journal on Optimization, 31, (4), 2893-2920.

    Capelleveen, G. van, Amrit, C., Zijm, H., Yazan, D.M. & Abdi, A. (2021). Toward building recommender systems for the circular economy: Exploring the perils of the European Waste Catalogue. Journal of environmental management, 277, 111430.

    Capelleveen, G. van, Wieren, J. van, Amrit, C., Yazan, D.M. & Zijm, H. (2021). Exploring recommendations for circular supply chain management through interactive visualisation. Decision support systems, 140, 113431.

    Does, R.J.M.M. & Lameijer, B.A. (2021). Solution identification and deployment. In Hare, L.B. (eds), Statistical Engineering Handbook. International Statistical Engineering Association: ISEA.org.

    Efthymiou, A., Rudinac, S., Kackovic, M., Worring, M. & Wijnberg, N.M. (2021). Graph Neural Networks for Knowledge Enhanced Visual Representation of Paintings, MM '21 : Proceedings of the 29th ACM International Conference on Multimedia, pp. 3710-3719.

    Eikelder, S.C.M. ten, Ajdari, A., Bortfeld, T. & Hertog, D. den (2021). Conic formulation of fluence map optimization problems. Physics in Medicine & Biology, 66, (22), 225016.

    Emmens, T., Amrit, C., Abdi, A. & Ghosh, M. (2021). The promises and perils of Automatic Identification System data. Expert Systems with Applications, 178, 114975.

    Fajemisin, A.O., Climent, L. & Prestwich, S.D. (2021). An analytics-based heuristic decomposition of a bilevel multiple-follower cutting stock problem. OR Spectrum, 43, (3), pp. 665-692.

    Goedhart, R. (2021). Design Considerations and Trade-offs for Shewhart Control Charts. In Frontiers in Statistical Quality Control 13 (pp. 13-23). Cham: Springer.

    Khalil, S., Amrit, C., Koch, T, & Dugundji, E. (2021). Forecasting Public Transport Ridership: Management of Information Systems using CNN and LSTM Architectures. Procedia Computer Science, 184, 283-290.

    Kool, W., Hoof, H. van, Gromicho, J. & Welling, M. (2021). Deep Policy Dynamic Programming for Vehicle on https://arxiv.org/abs/2102.11756)

    Kuiper, A., Mast, J. de & Mandjes, M. (2021). The problem of appointment scheduling in outpatient clinics: A multiple case study of clinical practice. Omega, 98, 102122.

    Lameijer, B.A., Antony, J., Chakraborty, A., Does R.J.M.M. & Garza-Reyes, J.A. (2021). The role of organisational motivation and coordination in continuous improvement implementations: an empirical research of process improvement project success. Total Quality Management & Business Excellence, 32, (13-14), 1633-1649.

    Lameijer, B.A., Pereira, W. & Antony, J. (2021). The implementation of Lean Six Sigma for operational excellence in digital emerging technology organizations. Journal of Manufacturing Technology Management, 32, (9), 260-284.

    Mandjes, M. & Ravner, L. (2021). Hypothesis testing for a L ́evy-driven storage system by Poisson sampling. Stochastic Processes and their Applications, 133, 41-73.

    Peters, K., Fleuren, H. Hertog, D. den, Kaveli, M., Silva, S. & Gonçalves, R. (2021). The nutritious supply chain: Optimizing humanitarian food assistance. INFORMS Journal on Optimization, 3, (2), 200-226.

    Petit, S.F., Breedveld, S., Unkelbach, J., Hertog, D. den & Balvert, M. (2021). Robust dose-painting-by- numbers vs. nonselective dose escalation for non-small cell lung cancer patients. Medical Physics 48, (6), 3096-3108.

    Prakoso, D.W., Abdi, A. & Amrit, C. (2021). Short text similarity measurement methods: a review. Soft Computing, 1-25.

    Roos, E.R. & Hertog, D. den (2021). A distributionally robust analysis of the program evaluation and review technique. European Journal on Operational Research, 291, (3), 918-928.

    Rossi, J., Vakulenko, S. & Kanoulas, E. (2021). VerbCL: A Dataset of Verbatim Quotes for Highlight Extraction in Case Law. In Proceedings of the 30th ACM International Conference on Information and Knowledge Management (CIKM’21).

    Rozentale, I. & van Baalen, P. J. (2021). Crafting business models for conflicting goals: Lessons from creative service firms. Long Range Planning, 54, (4), 102092.

    Sidiropoulos, G., Voskarides, N., Vakulenko, S. & Kanoulas, E. (2021, November). Combining Lexical and Dense Retrieval for Computationally Efficient Multi-hop Question Answering. In Proceedings of the Second Workshop on Simple and Efficient Natural Language Processing (pp. 58-63).

    Stienen, V.F., Wagenaar, J.C., Hertog, D. den & Fleuren, H.A. (2021). Optimal depot locations for humanitarian logistics service providers using robust optimization. Omega, 104, 102494.

  • 2020

    Arikan, M. E., & Borgman, H. P. (2020). IT Governance: Oil or Sand in the Wheels of Innovation? In T. X. Bui (Ed.), Proceedings of the 53rd Hawaii International Conference on System Sciences: January 7-10, 2020, Maui, Hawaii (pp. 5623-5632). HICSS. 

    Bwana, R. M., Baart, A., de Boer, V., Lenfant, F., Morisho, N., Westermann-Behaylo, M., & Worring, M. (2020). Developing a Crowdsourcing Application for Responsible Production in Africa. In WebSci'20: companion of the 12th ACM Conference on Web Science: July 6-10, 2020, Southampton, UK (pp. 48-53). The Association for Computing Machinery.

    Constantinescu, C., Delsing, G., Mandjes, M., & Rojas Nandayapa, L. (2020). A ruin model with a resampled environment. Scandinavian Actuarial Journal, 2020(4), 323-341.

    Den Besten, M., Amrit, C., Capiluppi, A., & Robles, G. (2020). Collaboration and Innovation Dynamics in Software Ecosystems: A Technology Management Research Perspective. IEEE Transactions on Engineering Management.

    den Boer, A. V., & Keskin, N. B. (2020). Discontinuous Demand Functions: Estimation and Pricing. Management Science, 66(10), 4516–4534.

    Diko, M. D., Goedhart, R., & Does, R. J. M. M. (2020). A head-to-head comparison of the out-of-control performance of control charts adjusted for parameter estimation. Quality Engineering, 32(4), 643-652.

    Does, R. J. M. M., Goedhart, R., & Woodall, W. H. (2020). On the Design of Control Charts with Guaranteed Conditional Performance under Estimated Parameters. Quality and Reliability Engineering International, 36(8), 2610-2620. 

    Goedhart, R., Schoonhoven, M., & Does, R. J. M. M. (2020). Nonparametric control of the conditional performance in statistical process monitoring. Journal of Quality Technology, 52(4), 355-369.

    Gornishka, I., Rudinac, S., & Worring, M. (2020). Interactive Search and Exploration in Discussion Forums Using Multimodal Embeddings. In Y. M. Ro, W-C. Cheng, J. Kim, W-T. Chu, P. Cui, J-W. Choi, M-C. Hu, & W. De Neve (Eds.), MultiMedia Modeling: 26th International Conference, MMM 2020, Daejeon, South Korea, January 5–8, 2020: proceedings (Vol. 2, pp. 388-399). (Lecture Notes in Computer Science; Vol. 11962). Springer.

    Jónsson, B. Þ., Khan, O. S., Koelma, D. C., Rudinac, S., Worring, M., & Zahálka, J. (2020). Exquisitor at the Video Browser Showdown 2020. In Y. M. Ro, W-H. Cheng, J. Kim, W-T. Chu, P. Cui, J-W. Choi, M-C. Hu, & W. De Neve (Eds.), MultiMedia Modeling: 26th International Conference, MMM 2020, Daejeon, South Korea, January 5–8, 2020: proceedings (Vol. 2, pp. 796-802). (Lecture Notes in Computer Science; Vol. 11962). Springer.

    Khan, O. S., Larsen, M. D., Poulsen, L. A. S., Jónsson, B. Þ., Zahálka, J., Rudinac, S., Koelma, D., & Worring, M. (2020). Exquisitor at the Lifelog Search Challenge 2020. In LSC '20: proceedings of the Third Annual Workshop on the Lifelog Search Challenge: June 08-10, 2020, Dublin, Ireland (pp. 19-22). The Association for Computing Machinery.

    Khan, O. S., Jónsson, B. Þ., Rudinac, S., Zahálka, J., Ragnarsdóttir, H., Þorleiksdóttir, Þ., Guðmundsson, G. Þ., Amsaleg, L., & Worring, M. (2020). Interactive Learning for Multimedia at Large. In J. M. Jose, E. Yilmaz, J. Magalhães, P. Castells, N. Ferro, M. J. Silva, & F. Martins (Eds.), Advances in Information Retrieval: 42nd European Conference on IR Research, ECIR 2020, Lisbon, Portugal, April 14-17, 2020 : proceedings (Vol. I, pp. 495-510). (Lecture Notes in Computer Science; Vol. 12035). Springer.

    Koster, F., & Borgman, H. P. (2020). New Kid On The Block! Understanding Blockchain Adoption in the Public Sector. In T. X. Bui (Ed.), Proceedings of the 53rd Hawaii International Conference on System Sciences: January 7-10, 2020, Maui, Hawaii (pp. 1770-1779). HICSS.

    Macarulla Rodriguez, A., Geradts, Z., & Worring, M. (2020). Likelihood Ratios for Deep Neural Networks in Face Comparison. Journal of Forensic Sciences, 65(4), 1169-1183.

    Massey, T., Amrit, C., & van Capelleveen, G. (2020). Analysing the trend of Islamophobia in Blog Communities using Machine Learning and Trend Analysis. In Proceedings of the 28th European Conference on Information Systems (ECIS) [188] AIS eLibrary.

    Rietveld, R., van Dolen, W., Mazloom, M., & Worring, M. (2020). What You Feel, Is What You Like Influence of Message Appeals on Customer Engagement on Instagram. Journal of Interactive Marketing, 49, 20-53.

    Sharma, U., Rudinac, S., Worring, M., Demmers, J., & van Dolen, W. (2020). Semantic Path-Based Learning for Review Volume Prediction. In J. M. Jose, E. Yilmaz, J. Magalhães, P. Castells, N. Ferro, M. J. Silva, & F. Martins (Eds.), Advances in Information Retrieval: 42nd European Conference on IR Research, ECIR 2020, Lisbon, Portugal, April 14-17, 2020 : proceedings (Vol. I, pp. 821-835). (Lecture Notes in Computer Science; Vol. 12035). Springer.

    Sidiropoulos, G., Voskarides, N., & Kanoulas, E. (2020). Knowledge Graph Simple Question Answering for Unseen Domains. 1-16. Paper presented at 2nd Conference on Automated Knowledge Base Construction.

    Storm, M., & Borgman, H. P. (2020). Understanding Challenges and Success Factors in Creating a Data-Driven Culture. In T. X. Bui (Ed.), Proceedings of the 53rd Hawaii International Conference on System Sciences: January 7-10, 2020, Maui, Hawaii (pp. 5399-5408). HICSS.

    Sukel, M., Rudinac, S., & Worring, M. (2020). Detecting Urban Issues With the Object Detection Kit. In MM '20: Proceedings of the 28th ACM International Conference on Multimedia: October 12-16, 2020, Virtual Event, USA (pp. 4518–4520). Association for Computing Machinery.

    Sukel, M., Rudinac, S., & Worring, M. (2020). Urban Object Detection Kit: A System for Collection and Analysis of Street-Level Imagery. In ICMR '20: proceedings of the 2020 International Conference on Multimedia Retrieval: June 08-11, 2020, Dublin, Ireland (pp. 509-516). The Association for Computing Machinery. 

    Taribuka, D., & Amrit, C. (2020). Agile in the Banking Industry: Exploring Multiple Levels of Agile Transformation Process Facilitators and Challenges from a People Perspective. In Proceedings of the 28th European Conference on Information Systems (ECIS) [198] AIS eLibrary.

  • 2019

    Arya, D., Rudinac, S., & Worring, M. (2019). HyperLearn: A Distributed Approach for Representation Learning in Datasets With Many Modalities. In ACM MM 2019 - Proceedings of the 27th ACM International Conference on Multimedia (pp. 2245-2253).

    Arya, D., Rudinac, S., & Worring, M. (2019). Predicting Behavioural Patterns in Discussion Forums using Deep Learning on Hypergraphs. In 2019 International Conference on Content-Based Multimedia Indexing, CBMI 2019 - Proceedings [8877384] IEEE Computer Society Press.

    Diko, M.D., Chakraborti, S. & Does, R.J.M.M. (2019). An alternative design of the two-sided CUSUM chart for monitoring the mean when parameters are estimated. Computers & Industrial Engineering 137, article number 106042.

    Diko, M.D., Chakraborti, S. & Does, R.J.M.M. (2019). Guaranteed in-control  performance of the EWMA chart for monitoring the mean. Quality and Reliability Engineering International 35(4), pp. 1144-1160.

    Gornishka, I., Rudinac, S., & Worring, M. (2020). Interactive Search and Exploration in Discussion Forums Using Multimodal Embeddings. In MultiMedia Modeling - 26th International Conference, MMM 2020, Daejeon, South Korea, January 5-8, 2020, Proceedings, Part II (pp. 388-399).

    Huberts, L.C.E., Schoonhoven, M. & Does, R.J.M.M. (2019). The effect of continuously updating control chart limits on control chart performance. Quality and Reliability Engineering International 35(4), pp. 1111-1128.

    Meulen. N. van der, Baalen, P. J. van, Heck, E. van & Mulder, S., (2019). No teleworker is an island: The impact of temporal and spatial separation along with media use on knowledge sharing networks, Journal of information technology, 34(3), pp. 243-262.

    Jónsson, B. Þ., Khan, O. S., Koelma, D. C., Rudinac, S., Worring, M., & Zahálka, J. (2020). Exquisitor at the Video Browser Showdown 2020. In MultiMedia Modeling - 26th International Conference, MMM 2020, Daejeon, South Korea, January 5-8, 2020, Proceedings, Part II (pp. 796-802).

    Kelly, L., Suominen, H., Goeuriot, L., Neves, M., Kanoulas, E., Li, D., ... & Palotti, J. (2019, September). Overview of the CLEF eHealth evaluation lab 2019. In International Conference of the Cross-Language Evaluation Forum for European Languages (pp. 322-339). Springer, Cham.

    Kelly, L., Goeuriot, L., Suominen, H., Neves, M., Kanoulas, E., Spijker, R. & Zuccon, G. (2019). CLEF eHealth 2019 evaluation lab. In European Conference on Information Retrieval (pp. 267-274). Springer, Cham.

    Khan, O. S., Jónsson, B. Þ., Zahálka, J., Rudinac, S., & Worring, M. (2019). Exquisitor at the Lifelog Search Challenge 2019. In LSC 2019 - Proceedings of the ACM Workshop on Lifelog Search Challenge (pp. 7-11).

    Lameijer, B.A., Antony, J., Borgman, H., Linderman, K.W. Process improvement project failure: systematic literature review and future research directions. In: Proceedings of 26th EurOMA Conference – European Operations Management Association. Helsinki, Finland.

    Lameijer, B.A., Antony, J., Chakraborty, A., Does, R.J.M.M., Garza-Reyes, J.A. The role of organizational motivation and coordination in continuous improvement implementations: an empirical research of process improvement project success. In: Proceedings of 26th EurOMA Conference – European Operations Management Association. Helsinki, Finland.

    Norman, C., Leeflang, M., Spijker, R., Kanoulas, E., & Névéol, A. (2019, August). A distantly supervised dataset for automated data extraction from diagnostic studies. In Proceedings of the 18th BioNLP Workshop and Shared Task (pp. 105-114).

    Patel, A., Amrit, C., & Sundaram, D. (2019, January). The Perils of Using Social Media Data to Predict the Spread of Diseases. In Proceedings of the 52nd Hawaii International Conference on System Sciences.

    Ragnarsdóttir, H., Þorleiksdottir, Þ., Khan, O., Jónsson, B. Þ., Guðmundsson, G. Þ., Zahálka, J.,  Rudinac, S., Amsaleg, L. & Worring, M. (2019). Exquisitor: Breaking the Interaction Barrier for Exploration of 100 Million Images. In ACM MM 2019 - Proceedings of the 27th ACM International Conference on Multimedia (pp. 1029-1031). Association for Computing Machinery.

    Rossi, J., & Kanoulas, E. (2019). Legal Search in Case Law and Statute Law. In JURIX.

    Shangsong, L., Yilmaz, E. & Kanoulas, E. (2019). Collaboratively Tracking Interests for User Clustering in Streams of Short Texts. IEEE Trans. Knowl. Data Eng. 31(2): 257-272.

    Siegel, R., Antony, J., Arturo Garza-Reyes, J., Cherrafi, A., Lameijer, B.A. (2019). Integrated green lean approach and sustainability for SMEs: From literature review to a conceptual framework. Journal of Cleaner Production, 118205.

    Somsen, A.M., Borgman, H.P., Langbroek, D., Amrit, C. (2019). Rerouting Digital Transformations - Six Cases in the Airline Industry. Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS) (A conference).

    Sukel, M. M., Rudinac, S., & Worring, M. (2019). Multimodal Classification of Urban Micro-Events. In ACM MM 2019 - Proceedings of the 27th ACM International Conference on Multimedia (pp. 1455-1463). Association for Computing Machinery.

    Van Capelleveen, G., Amrit, C., Yazan, D. M., & Zijm, H. (2019). The recommender canvas: a model for developing and documenting recommender system design. Expert systems with applications129, 97-117.

    Van Dijk, D., Ferrante, M., Ferro, N., & Kanoulas, E. (2019). A Markovian Approach to Evaluate Session-Based IR Systems. In European Conference on Information Retrieval (pp. 621-635). Springer, Cham.

    Wessels, C., Schippers, M., Stegman, S., Bakker, A., Van Baalen, P.J. & Proper, K. (2019). Fostering flexibility in the New World of Work: a model of time-spatial Job Crafting. Frontiers in Psychology 10, pp.1-13.

    Windt, B., Borgman, H.P., Amrit, C. (2019). Understanding Leadership Challenges and Responses in Data-driven Transformations. Industry. Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS).

    Wu, C., Kanoulas, E., & de Rijke, M. (2019). It all starts with entities: A Salient entity topic model. In Natural Language Engineering, 1-19.

    Zou, J., & Kanoulas, E. (2019). Learning to Ask: Question-based Sequential Bayesian Product Search. In Proceedings of the 28th ACM International Conference on Information and Knowledge Management (pp. 369-378).

  • 2018

    Bun, M.J.G. & Huberts, L.C.E. (2018). The Impact of Higher Fixed Pay and Lower Bonuses on Productivity. Accepted for publication in the Journal of Labor Research.

    Goedhart, R., Schoonhoven, M. & Does, R.J.M.M. (2018). On Guaranteed In-Control Performance for the Shewhart X and X-bar ̅ Control Charts. Accepted for publication in the Journal of Quality Technology.

    Goedhart, R., M. Schoonhoven & Does, R.J.M.M. (2018). Statistical Process Monitoring: Recent Developments and Future Directions. Accepted for publication in the Journal of  Quality Technology.

    Huberts, L.C.E., Schoonhoven, M., Goedhart, R., Diko, M.D. & Does, R.J.M.M. (2018). The performance of X-bar control charts for large non-normally distributed datasets. Accepted for publication in Quality and Reliability Engineering International.

    Rudinac, S., Chua, T-S., Diaz-Ferreyra, N., Friedland, G., Gornostaja, T., Huet, B., Kaptein, R., Lindén, K., Moens, M-F., Peltonen, J., Redi, M., Schedl, M., Shamma, D. A., Smeaton,A., & Xie, L. (2018). Rethinking Summarization and Storytelling for Modern Social Multimedia. Accepted for publication in Proceedings of the MMM 2018 International Conference on Multimedia Modeling.

    Zahálka, J., Rudinac, S., Jónsson, B. Þ., Koelma, D. C. & Worring, M. (2018). Blackthorn: Large-Scale Interactive Multimodal Learning. Accepted for publication in IEEE Transactions on Multimedia.

    Zwetsloot, I.M., Kuiper, A., Akkerhuis, T.S. & De Koning, H. (2018). Integrating data science in Lean Six Sigma: a case-study approach. Accepted for publication in Quality Engineering.

  • 2017

    Rob Goedhart, Michele da Silva, Marit Schoonhoven, Eugenio Epprecht, Subha Chakraborti, Ronald Does, Alvaro Veiga (2017). Shewhart Control Charts for Dispersion Adjusted for Parameter Estimation. IISE Transactions, 2017, 49(8), pp. 838-848. 

    Rob Goedhart, Marit Schoonhoven, Ronald Does (2017). Guaranteed in-control performance for the Shewhart X and X-bar control chart. Journal of Quality Technology, 2017, 49(2), 155-171.

    Inez Zwetsloot, William H. Woodall (2017). A head-to-head comparative study of the conditional performance of control charts based on estimated parameters. Quality Engineering, 2017, 29(2), pp. 244-253. 

    Rob Goedhart, Marit Schoonhoven, Inez Zwetsloot, Ronald Does (2017). Discussion of “Bridging the gap between theory and practice in basic statistical process monitoring”. Quality Engineering, 2017, 29(1), pp. 18-21. 

    Thomas Akkerhuis, Jeroen de Mast, Tashi Erdmann (2017). The statistical evaluation of binary tests without gold standard: robustness of latent variable approaches. Measurement, 2017, 95, pp. 473-479.

  • Older

    2016

    Tashi Erdmann, Thomas Akkerhuis, Jeroen de Mast, Stefan Steiner (2016). The Statistical Evaluation of a Binary Test Based on Combined Samples. Journal of Quality Technology, 2016, 48(1), pp. 54-67. 

    Bart Lameijer, David Veen, Ronald Does, Jeroen de Mast (2016). Perceptions of Lean Six Sigma: a multiple case study in the financial services industry. Quality Management Journal, 2016, 23(2), pp. 29-56.

    Hafiz Nazir, Nasir Abbas, Muhammed Riaz & Ronald Does  (2016) A comparative study of memory-type control charts under normal and contaminated normal environments. Quality and Reliability Engineering International 32(4), pp. 1347-1356.

    Marit Schoonhoven, Rob Goedhart (2016). Discussion of “Statistical Process Monitoring of Time-Dependent Data”.
    Quality Engineering, 2016, 28(1), pp. 143-145.

    Inez Zwetsloot, Marit Schoonhoven, Ronald Does (2016). Robust point location estimators for the EWMA control chart.
    Quality Technology & Quantitative Management, 2016, 13(1), pp. 29-38.

    2015

    Nasir Abbas, Muhammad Riaz, Ronald Does (2015). Enhancing the Performance of Exponentially Weighted Moving Average Charts: Discussion. Quality and Reliability Engineering International 2015, 31, 721-722.

    Ronald Does en Jeroen de Mast (2015)
    Wiley StatsRef: Statistical Reference Online, John Wiley & Sons, Ltd. 2014-2015.

    Ronald Does, Jeroen de Mast, Marit Schoonhoven (2015). Discussion of "An Emerging Science of Improvement in Health Care".
    Quality Engineering, 2015, 27(1), pp. 35-40.

    Tashi Erdmann, Jeroen de Mast, Matthijs Warrens (2015). Some common errors of experimental design, interpretation and inference in agreement. Stat. Methods for Medical Research, 2015, 24(6), pp. 920-935. 

    Alex Kuiper, Michel Mandjes (2015). Practical principles in appointment scheduling. Quality and Reliability Engineering International, 2015, 31(7), pp. 1127-1135.

    Alex Kuiper, Michel Mandjes (2015). Appointment scheduling in tandem-type service systems.
    Omega, 2015, 57(B), pp. 145-156.

    Alex Kuiper, Benjamin Kemper, Michel Mandjes (2015)
    A computational Approach to Optimized Appointment Scheduling. Queueing Systems, 2015, 79(1), pp. 5-36.

    Hafiz Zafar Nazir, Muhammad Riaz, Ronald Does (2015). Robust CUSUM Control Charting for Process Dispersion.
    Quality and Reliability Engineering International 2015, 31, 369-379.

    Nesma Saleh, Mahmoud Mahmoud, Allison Jones-Farmer, Inez Zwetsloot, Bill Woodall (2015). Another Look at the EWMA Control Chart with Estimated Parameters. Journal of Quality Technology, 2015, 47(4), pp. 363-382.

    Babar Zamar, Muhammad Riaz, Nasir Abbas, Ronald Does (2015). Mixed Cumulative Sum-Exponentially Weighted Moving Average Control Charts: An Efficient Way of Monitoring Process Location.
    Quality and Reliability Engineering International, 2015, 31(8), pp. 1407-1421. 

    Inez Zwetsloot, Marit Schoonhoven, Ronald Does (2015). A Robust Phase I Exponentially Weighted Moving Average Chart for Dispersion.
    Quality and Reliability Engineering International, 2015, 31(6), pp. 989-999.

    2014

    Abbas, N., Riaz, M. & Does, R.J.M.M. (2014). An EWMA-type control chart for monitoring the process mean using auxiliary information. Communications in Statistics – Theory  and Methods. 

    Abbas, N., Riaz, M. & Does, R.J.M.M. (2014). Enhancing the performance of EWMA charts: discussion. Quality and Reliability Engineering International

    Abbas, N., Riaz, M. & Does, R.J.M.M. (2014). Memory-type control charts for monitoring the dispersion parameter. Quality and Reliability Engineering International (DOI: 10.1002/qre.1514).

    Asghari, N., Mandjes, M. & Walid, A. Energy-efficient scheduling in multi-core servers. Computer Networks. 

    Blanchet, J. & Mandjes, M.(2014) Asymptotics of the area under the Levy-driven storage graph. Operations Research Letters.  

    De Mast, J., Akkerhuis, T. & Erdmann, T.P. (2014). The statistical evaluation of categorical measurements: Simple scales, but treacherous complexity underneath. Quality Engineering 26(1).

    Does, R.J.M.M.  & Vining, G.G. (2014). Special issue on the first Stu Hunter research conference. Quality Engineering 26(1). 

    Erdmann, T.P., De Mast J. & Warrens M. (in press). Some common errors of experimental design, interpretation and inference in agreement studies. Statistical Methods in Medical Research (DOI: 10.1177/0962280211433597). 

    Huang, G., Mandjes, M. & Spreij, P. (2014) Limit theorems for reflected Ornstein-Uhlenbeck processes. Statistica Neerlandica

    Mandjes, M. (2014) Generalized birthday problems in the large-deviations regime. Probability in the Engineering and Informational Sciences

    Mehmood, R., Riaz, M. & Does, R.J.M.M. (2014). On the applications of rank set sampling schemes. Quality Engineering 26(3. 

    Nazir, H.F., Riaz, M. & Does, R.J.M.M. (2014). Robust CUSUM control charting for process dispersion. Quality and Reliability Engineering International (DOI:10.1002/qre.1596). 

    Nazir, H.F., Schoonhoven, M., Riaz, M. & Does, R.J.M.M. (2014). A stepwise approach for setting up a robust Shewhart location control chart. Quality Engineering 26(2). 

    Nazir, H.F., Schoonhoven, M., Riaz, M. & Does, R.J.M.M. (2014). How to set up a robust Shewhart control chart for dispersion? Quality Engineering 26(1).

    2013

    Abbas, N., Riaz, M. & Does, R.J.M.M. (2013). CS-EWMA chart for monitoring process dispersion. Quality and Reliability Engineering International 29(5), pp. 653-663. 

    Abbas, N., Riaz, M. & Does, R.J.M.M. (2013). Mixed EWMA-CUSUM charts for process monitoring. Quality and Reliability Engineering International 29(3), pp. 345-356. 

    Blom, J., de Turck, K. & Mandjes, M. (2013). Rare-event analysis of Markov-modulated infinite-server queues: a Poisson limit. Stochastic Models, 29, 463-474. 

    Blom, J., Kella, O., Mandjes, M. & Thorsdottir, H.. Markov-modulated infinite-server queues with general service times. Queueing Systems

    Blom, J., Mandjes, M., & Thorsdottir, H. (2013). Time-scaling limits for Markov-modulated infinite-server queues. Stochastic Models 29,112-127. 

    De Mast, J. (2013). Diagnostic quality problem solving: A conceptual framework and six strategies. Quality Management Journal 20(4), 21–36.   

    Debicki, K., Mandjes, M., & Sierpinska-Tulacz, I. (2013). Transient analysis of L ́evy-driven tandem queues. Statistics and Probability Letters 83, 1776-1781.  

    Es-Saghouani, A. & Mandjes, M. (2013) Exact multivariate workload asymptotics. Mathematical Methods of Operations Research. 

    Gruntjes, P., den Iseger, P., & Mandjes, M. (2013). A Wiener-Hopf based approach to numerical computations in fluctuation theory for Levy processes. Mathematical Methods in Operations Research 78, 101-118.  

    Juneja, S. & Mandjes, M. (2013). Overlap problems on the circle. Journal of Applied Probability 45, 773-790. 

    Kaynar, B. & Mandjes, M. (2013). Estimation of the workload correlation in a Markov fluid queue. Queueing Systems 73, 407-424. 

    Kella, O. & Mandjes, M. (2013). Transient analysis of reflected Levy processes. Statistics and Probability Letters, 83, 2308-2315. 

    Kemper, B.P.H., De Mast, J. (2013). Measurement plans for process flow improvement in services and healthcare. Quality Engineering 25(4), 437–450.  

    Mehmood, R., Riaz, M. & Does, R.J.M.M. (2013). Control charts for location based on different sampling schemes. Journal of Applied Statistics 40(3), 483-494. 

    Mehmood, R., Riaz, M. & Does, R.J.M.M. (2013). Efficient power computation for r out of m runs rules schemes. Computational Statistics 28(2), pp. 667-681. 

    Nazir, H.F., Riaz, M., Does, R.J.M.M. & Abbas, N. (2013). Robust CUSUM control charting. Quality Engineering 25(3), pp. 211-224.  

    Niemeijer, G.C., Flikweert, E., Trip, A., Does, R.J.M.M., Ahaus, K.T.B., Boot, A. &  Wendt, K.W. (2013). The usefulness of Lean Six Sigma to the development of a clinical pathway for hip fractures. Journal of Evaluation in Clinical Practice 19(5), pp. 909-914.

    Schoonhoven, M. & Does, R.J.M.M. (2013). A robust Xbar control chart. Quality and Reliability Engineering International 29(7), pp. 951-970. 

    Schoonhoven, M. & Does, R.J.M.M. (2013). Response to the letter to the editor concerning articles on robust estimation techniques for SPC. Journal of Quality Technology 45(4), pp. 397-398. 

    Van den Heuvel, J., Niemeijer, G.C. & Does, R.J.M.M. (2013). Measuring health care quality: the challenges. International Journal of Health Care Quality Assurance 26(3), pp. 269-278.