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Research

Pim den Hertog

Managing service innovation: firm-level dynamic capabilities and policy options

Service innovations are ubiquitous and do affect our social and business lives intensively. This PhD thesis deals with the switch from a goods and manufacturing dominant to a services-dominant innovation paradigm at both firm and policy-level. We assess the partly idiosyncratic character of service innovation, the organizational routines for managing service innovation at firm level and develop a rationale for and systemic perspective on service innovation policies.